“Out of principle, I am not rating any of the facilities highly at this property or listing any positives, for reasons below.”
Like I said its left a sour taste.
Dissapointed in Carbis Bay Holidays aka Sykes.
I felt that Carbis Bay holidays, now part of Sykes, did not consider that preparing the outside of the premises for us to use was as important as preparing the inside.
When we arrived the inside looked clean and prepped, however overwhelming smell of stale water and disinfectant.
We opened the doors and windows and smell soon dispersed.
The outside areas had not been prepped or cleaned. Bearing in mind this is the attraction of the apartment front patio with views of the sea and rear private courtyard which gets the morning sun. Garden furniture was filthy, the rear courtyard had seagull mess, that much it was apparent not been cleaned for sometime. It was all over furniture and flooring, the furniture cushions were in a dirty spider infested outside storage box. Furniture covered in cobwebs, spiders, bird mess.
We also found the culprit for the stale water smell on arrival the disgusting mop which had definetly seen better days and a bucket full of foul smelling brown water was outside the back patio door.
I called up Sykes on the Saturday, day of arrival and asked if any chance of the outside area being jetwashed/furniture cleaned.
We appreciated it was Easter weekend so we didnt expect instant action. We cleaned the front patio furniture ourselves so we could use.
Tuesday I had a call from company "Carbisco" the chap told me he was Sykes, went on to tell me they had been up at the property on the Saturday prior to our arrival and he thought it wasn't too bad and he had told the owner he didn't think warranted a clean!
I told him I was dissapointed, he was adamant no action, and I advised this would be reflected in my review, he said fine.
It left a sour taste as when you are spending that amount of money for a week's break then call me old fashioned I don't expect to be doing their cleaning job for them. I am on holiday from life's chores!
It might be a good idea to have a hose pipe at the premises as it would make for easy cleaning of outdoor areas and furniture. Seagulls are everywhere, which we are use to as live by the sea ourselves.
I didn't like the tone of the chap who called the Tuesday found him dismissive. I was okay with a call on Tuesday with it being Easter, I am a reasonable person, however he felt the need to mention that it had been Easter and to be honest he wasn't sure what day it was. I was made to feel like an inconvenience.
However it was unreasonable of them to not to clean and prepare all spaces advertised for us to use.
Thank you for your feedback and taking the time to write a comprehensive response. We do take your comments seriously and at the time we raised your comments to the owner of Godrevy View who decided that the outside areas did not warrant additional cleaning at the time as these areas are managed by the block management company separately on a bi weekly basis. We have asked the housekeeper of the property to ensure that the mop and bucket are cleaned as well as the outside furniture. Unfortunately the Seagulls can create a lot of mess in a very short space of time but we have asked the owner if they can raise to the management company of the commual areas if area can have a weekly hose down during peak season to try and combat the issue of Seagull mess as much as possible. Kind regards, The Carbis Bay Holidays Team
Property Owner
