“I wish I'd read the rest of the feedback before booking.”
As soon as we entered the property we had issues with the smell, which evidently someone had attempted to mask by filling the property with plug in air fresheners. My daughter was wheezing within an hour and I contacted Carbis Bay Holidays immediately (hoping to relocate somewhere else - we had stayed in another of these apartments with some friends in January and not had any issues with the smell). Unfortunately we did not hear back from anyone until the following day, and the response was ...
As soon as we entered the property we had issues with the smell, which evidently someone had attempted to mask by filling the property with plug in air fresheners. My daughter was wheezing within an hour and I contacted Carbis Bay Holidays immediately (hoping to relocate somewhere else - we had stayed in another of these apartments with some friends in January and not had any issues with the smell). Unfortunately we did not hear back from anyone until the following day, and the response was someone from the property team came and sprayed deodorizing air freshener (which really didn't help). We also were not left the fobs for access to the spa, and were charged by the hotel on 3 separate occasions when we accessed it (even though we said where we were staying). We ended up cutting our holiday short as we did not use the downstairs bedroom and my children were all sharing the upstairs room, with one having to sleep on the sofa. I have complained to Carbis Bay Holidays but aside from getting a complaint reference number I have yet to receive a response from them.
Hi , sorry you had issues with any smell , this has been attended to by plumbers investigating the drains to ensure this is sorted as a matter of urgency , I’ve been there regularly but never smelt it ?
Also the fobs to access the spa are in the keysafe ( car park ) sometimes they are left in the property if the last guests have used them , I will be in touch with Carbis Bay holidays to see if they can always be left in the hallway .
I will also get them to respond to you , hope you enjoyed the rest of your 3 night stay !
Thank you
Property Owner