“The apartment is nice.”
However.....the hot water system is in dire need of urgent upgrades..unless you like cold showers. It was temporarily fixed for 2 days then went back to boiling hot or cold,l (particularly in the evening). it has a mind of its own. We found come the evening that there was limited hot water, which caused further challenges as a family - due to our daughter who has autism, really struggled with not being able to shower after having been in the sea. This resulted in us not going in the sea again in case there was no hot water later on. Our neighbours noticed our problem and offered their shower as they apparantly didnt have issues with their hot water, however, instead we ended up using the sports centre to shower in on one occasion instead as felt wrong using their shower. We were aware that although not all apartments were affected, some others were too and also complained. After a discussion with Carbis Bay holidays, they said this was not the only time this had happened and that work is needed on the system urgently as has been the case I believe for sometime. He also said that if the engineer couldnt fix the problem, we would need to be moved to another property. Due to our daughter's Autism it would have been very difficult to have had to move halfway through a holiday as change is hard for her. We knew that if the engineer couldn't fix it we may have needed to consider going home, so we ended up compromising somehow with having short showers in the day and not going in the sea. Our upset is due to the affects this had on us as a family with a daughter who has needs. It wasn't a cheap holiday so you would expect a basic requirement such as hot water to be available. If someone had informed us there was a risk of an unpredictable hot water system, we would have gone elsewhere. Our other comment to add is the issues we had due to sound from the people above apartment 6. It was incredible. You could hear their every movement unless they were asleep or out. It sounded like constant stomping about and really noticeably - the movement of furniture from around 7pm onwards until late at night and again from early morning. We never saw the family there but just couldn't understand why people need to constantly move furniture about? You could also hear them talking at night whilst we were trying to sleep. We have been on holidays within apartments many times before and I know you can't control what sound others are making, however, surely properties should be sound proofed enough to withstand the sound of movement above? This, together with the shower issues really affected our experience - and it was our only holiday of the year. A comment that might be helpful for the owners- it would have been great to have had sumer duvets available for all beds and not just the single beds. It's quite a warm property in itself. Overall the apartment is very convenient for town and the beach and in a quiet location. I really do hope the water system can be sorted to prevent others from being affected.