“Having been clients of Carbis bay holidays for many years we were so disappointed and disgusted by our recent experience.”
The property is really nice but it has been allowed to deteriorate over time, with little or no maintenance.
The cleaning was terrible, mould in the fridge and shower which we had to clean before we could use them. The freezer was unusable due to mould and someone elses content.
The bathroom radiators did not work, even though this had been reported many times, the upstairs one was wired in against current standards, we had the downstairs one mended but we're still without the upstairs one ...
The property is really nice but it has been allowed to deteriorate over time, with little or no maintenance.
The cleaning was terrible, mould in the fridge and shower which we had to clean before we could use them. The freezer was unusable due to mould and someone elses content.
The bathroom radiators did not work, even though this had been reported many times, the upstairs one was wired in against current standards, we had the downstairs one mended but we're still without the upstairs one after three weeks.
If that wasn't bad enough the cupboard door fell off hitting my wife.
The cleaners were sent after the first week, but it was left to me to explain how they had failed to clean properly and left the freezer unusable. They did clean the apartment properly that time but there is obviously no inspection taking place to maintain standards.
It was impossible to get anyone from Carbis bay holidays to answer the phone until my fourth attempt, the office had a notice saying that it was not manned that day, or infact most days, but nothing to say that the staff were infact. just up the road in their SECRET OFFICE,.
When I made contact through the email all I had back were automated messages.
The owner apologised but nothing but excuses from Carbis bay holidays or Sykes.
Finally some German clients arrived at an adjoining property and were unable to stay because of the cleanliness of that apartment and all they got back were automated messages until I directed them to the SECRET OFFICE.
I have rebooked the apartment for next year with an assurance that my comments will be acted upon and we will be able to enjoy all three weeks of our holiday and the standards return to what they were and what we have a right to expect.
Thank you for taking the time to give us feedback. We take all feedback seriously and we are sorry that your stay wasn't up to our usual high standards. All points made will be looked into going forward and improved on. We look forward to welcoming you back next year. Kind Regards, Carbis Bay holiday team.
Property Owner
