“A great stay as usual thanks.”
However upon departure I had cause to move the dresser in the double bed bedroom with the ensuite. something had rolled off the top and underneath.
There was thick dust on the top of the skirting. Also, on stripping the bed
in readiness for our departure, there was again a fair quantity of dust between the headboard slats... and the floor under the bed held a fine layer of dust which could only be seen when the sun shone through the window at certain times of the day - if you were looking that is- in all the above cases it was obvious that attention had not been paid to this over several cleans and given that we lost most of our booked first day in order that a 'covid deep clean' could be paid attention to, it was obvious this had not been done. There were a few crumbs of food in the kitchen wall cupboard too, right of fridge... Clearly NOT a deep COVID clean that we experienced when we stayed in White Sails the previous October (2020). Also, the towel radiator in the ensuite bathroom did not work at all... The front entrance door had swollen too and scraped the frame as it was opened and closed. The noise of this may disturb other tenants? Other than this, I would say the stay was fine, the apartment well equipped and comfortable. We would stay with you again without question, but probably not this particular apartment given the cleaning. I am asthmatic and dust is one of my lesser triggers so a clean and dust free environment is something I would be looking for, particularly around a bed area. We brought along our Dyson personal air purifyer for the very purpose of extracting dust from the atmosphere whilst we slept. I have photo evidence of the dust I spoke of if you are interested to do something about it for your future clients.
Thank you very much for your feedback, it is very important to us that all of our guests have an enjoyable stay. Please rest assured that all the cleaning issues you have highlighted have been addressed, if there is any concerns at all during your holiday please feel free to give us a call on 01736 630015 (option 2) for us to assist you. Kind regards, The Carbis Bay Holidays Team Property Owner