“This property was lovely or so we thought at first .”
It was clean , well equipped ( although there was no bath plug , this was put right ) and well situated with beautiful views of Carbis Bay . All good , you might think . That is until you factor in the people and very large german shepherd dog permanently living in flat 10 directly below the flat 11 holiday let.
Front the first evening we were forced to listen to their televisions on so loudly that we could not hear ourselves speak - seriously and this went on every day and night . Next came 6/6.30 am repeated door slammings over and over .
Then during the evenings we had a nice little game lasting over an hour at a time called - bounce a tennis ball or similar on the laminate flooring throughout their flat OVER AND OVER AND OVER for the very boisterous , very large german shepherd dog . We had NO PEACE what so ever whilst we stayed in this property which was not a cheap holiday let by any means and had a completely ruined break that we had looked forward to and needed for a long time .
There is absolutely no way that the owner of Gwinear ( flat 11) does not know about this and we would never have rented this holiday let had we had any inkling of what waited for us .
We want to ask Sykes and the owner for a refund for our ruined Christmas break .
Please get back in touch with us asap .
Mrs Heather Saunders
Thank you for your feedback, we are pleased to hear you enjoyed the views Gwinear has to offer. We are so sorry to hear of the issues you encountered during your stay, there has never been a previous noise complaint from the flat below before, so we are sorry this occurred during your stay. Unfortunately, as you did not report the noise at the time, we were not given the opportunity to rectify this during your stay. Despite this we hope we have the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team
Property Owner