“Upon arrival, we were shocked to find a “number 2” waiting for us in the main bathroom.”
Given that you expect toilet facilities to be sanitised ahead of your arrival we were concerned as quite obviously human faeces in the toilet pan shows all is not as it should be. In fact, prompted to look, it became apparent that a whole host of simple cleaning tasks had been over looked:- the toilet brushes in both bathrooms were dirty and rendered unusable, the brush in the kitchen was embedded with clumps of human hair and was rendered unusable, the skirting boards throughout were dusty, the shelves in the master bedroom were thick with dust, a towel was soiled (unsure if it had been washed or not, it was at best unsightly) which we felt unable to use, the bin in the kitchen was dirty with waste, there were finger prints on doors and mirrors, the cupboard under the kitchen sink was dirty and the cutlery tray was dirty with dust and food crumbs. The bathroom was in a league of its own, dirt encrusted around the skirting boards, soiled laundry basket, soiled bath mat and of course, the toilet itself.
There were no cleaning products so we had to source our own and set about cleaning, effectively within minutes of arrival - having paid in excess of £1000 we believe we had a right to expect better indeed, you would get better in a budget hotel! We raised our concerns immediately and to be fair some of these were dealt with when a cleaner was sent to us but obvious ones were not (the brush in the kitchen complete with human hair remained untouched up to the point of out departure) and even then we had to wait until the following day.
It is such a shame, the property enjoys pretty much unravelled views and location. In other circumstances we would potentially be looking to return, but not now, not ever. We were so looking forward to enjoying what the property was meant to offer however we were left feeling grubby, certainly days one and two were utterly ruined - we do not expect to have to clean after a cleaner and without doubt we do not expect a soiled toilet to await us.
- Dominic, September 2022
Thank you very much for your Feedback and we are extremely sorry that you experienced these issues when you arrived at Halfway Tree and very disappointed that it did not reach our usually very high standards of cleanliness. As you are aware we notified the Housekeeper that looks after the property of the problems as soon as you spoke with our office and a member of their team attended the property to rectify the situation. Once again we would like to pass on our sincere apologies for this situation. Kind regards, The Carbis Bay Holidays Team Property Owner