“Overall a beautiful apartment with high quality fixtures and fittings in an ideal location.”
The welcome pack was a nice touch. However, there were a number of issues we need to bring to your attention:
The twin beds were not pushed together into a double as requested when booking.
There was no Nintendo Wii games console, controllers etc as stated in the accommodation details.
The washing machine was very dirty with gunk and mould. We had to clean the drawer and door seal then run a hot wash before we felt able to use it; not something you want to spend time doing on holiday! It may be beneficial to put a notice on or near the machine requesting that the drawer and door be left open after use to allow it to dry out. Also for the machine to be regularly checked and cleaned.
It was stated that a hand towel, bath towel and bath sheet would be provided for each guest but there was only a hand towel and bath sheet.
There were complimentary toiletries for three guests rather than four.
The bottom of the blinds in the main bedroom were dirty/mouldy and one of the plastic tabs was broken.
The wire racks on the barbecue were rusty.
We have been staying in self catering accommodation in Cornwall, and throughout the UK, for many years. This was our first time with Carbis Bay Holidays and we were disappointed that we found it necessary to have to bring these issues to your attention.
Thank you for your feedback. We are saddened to hear that you didn’t find the property up to standard, we apologise. The website has also been updated to reflect the removal of the Wii console. All of your feedback has been taken on board, reported to the necessary departments to ensure these things do not occur again and the housekeeper has sent her apologies regarding the bed make up. However, the team are also always available to help deal with any issues during your stay on 01736 630015 option 2 and would do what we can to resolve them as soon as possible. We look forward to the opportunity to welcome you back in the future.
Kinds Regards,
The Carbis Bay Holidays Team
Property Owner