“We’ve always stay with cabis holidays and never had to complain.”
This place was dirty my daughter found dirty tissues on her bedroom floor . The floors were so dirty our socks were dirty within half an hour of being there. The tray on the door of the fridge was broken so there was old milk all in the fridge where people who had to laid their milk down and it had leaked all over the bottom of the fridge . When we opened the cooker there was some chips on a tray from previous holiday makers and the oven was covered in grease inside . Dead flies on the windowsill not one but many, dirty windows with finger prints all over them inside and outside . The bathroom floor round the pedestal had a ring of dirt round and the bin hadn’t been cleaned at all it was dirty . Yogurt on the coffee table that had been sat a while as it had dried on,the back bedroom smelt of damp and was cold this made the bedding feel and smell damp . There was someone hair all over the floor it was that bad my daughter wanted to go home . Both wardrobes were full of Christmas decorations and high chair and just wasn’t clean this made putting our belongings in there difficult as it limited our space for our cases . The Wi-Fi was mostly no more than 1 bar at most times even with the booster plugged in . A very disappointing stay as we love staying in Carbis , we are really shocked that Carbis Hoildays rented this out with what is been happening with covid we expected better as our check in time was pushed back to allow more cleaning .
Dear Gary,
Thank you for your Feedback following your recent stay at Ocean Gate and I am so sorry to hear that the apartment was not to the usual high standard of cleanliness you have experienced when you’ve stayed with us previously. I understand that you declined our offer for one of our team to come to the property to attend to the issues during your stay, we would have been happy to do this for you. Please be assured the property is being closely monitored and has and has also been decorated throughout.
I do hope we have the opportunity to welcome you back again in the future.
Kind regards,
The Carbis Bay Holidays Team
Property Owner
