“Having enjoyed many stays in your properties over the years, this one was a disappointment.”
Arrival was not a good experience. A gate with rotting wood which was difficult to open and close.. Rats running around in the outside space. A very tired looking kitchen with unusable equipment. A snug lounge with damp walls. Main lounge was comfortable as was the bedroom we used. No extractor fan in en suite shower room. Main bathroom bath scratched and stained. Front door and entrance needs a bit of tlc. Hot water to kitchen was a bit erratic. A disgusting bbq. You fixed dribbling tap within couple of hours of us contacting you. Rat traps were laid during our stay so was not inclined to let dog out or use that space during our stay. Property is not semi-detached as advertised, it’s mid-terrace. As frequent visitors to Carbis Bay we knew the locations of semi-detached properties on St Ives Road. This turned out to be not one of them. If you provide an email address I can send you photos.
- Alexander, September 2023
Thank you for your feedback, we are very sorry to hear of the issues you encountered during your stay we can confirm we have passed your feedback onto the owners of Trengoff who are looking further into each point you have raised. Unfortunately, with older houses like Trengoff they can experience damp from time to time, which we are monitoring. We can confirm we are in the processes of scheduling in a repair to the back gate, with regards to the sighting of rodents we can confirm we have taken the necessary actions and have had a local pest control company attend who are monitoring the situation and can confirm there has been no more sightings. We are pleased to hear you found the main lounge and bedroom comfortable. We have revised the property description thank you for bringing this to our attention. Despite the issues you experienced during your stay we do hope you had a lovely holiday, and we hope we get the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team.
Property Owner