“This was the second time we had stayed at Island View.”
The property is fantastic although on this occasion we do have one to two slightly negative comments to make. First, there were visible signs on damp on the outside wall of the twin room and one night as a result of very heavy rain water managed to seep through the wall (presumably where there is a hole in the pebble dash exterior wall) and leave a puddle on the bedroom floor.
Secondly, the reception for the television in the lounge was very poor and if we wanted to watch anything we had to move to the bedrooms.
Finally, it was disappointing to find some pieces of tableware with small traces of food on them presumably where they had not been washed properly before our arrival.
However, having said that, on the whole the property is well equipped and comfortable. The views from the large lounge window are amazing and the the location of the property is fantastic. It is a great place to come back to and relax after spending a day walking the coastal paths and exploring the local area. We would certainly consider making yet another return booking if the damp issue is resolved.
Thank you for taking the time to submit your feedback to us.
We have reported this to our property team to investigate and we will pass on our findings to the owners. Please be aware the points our guests raise are always looked into and we hope to get this resolved for future guests when the property is back available from the Spring of 2022.
Once again apologise for the inconvenience caused, and we hope to be able to invite you back in the near future.
Kind regards,
Chaela
Owner Relations, Carbis Bay Holidays Property Owner