“Fantastically positioned apartment.”
Stunning views, and all the essential facilities. The listing details could do with updating .. Electric heating not Gas , No DVD collection.
Apartment was exceptionally clean which is comforting at this time.
Only gripe is we didn’t have electricity till following morning & we arrived as it was getting dark. I’m sure there’s a means by which we could have been notified as been off since early hours of previous morning. It would have been good to have been prepared as we had to go out to get candles food etc. Just one very low powered torch in property. Aside from that all good.
Dear Mr Smart,
Firstly, we would like to thank you for taking the time to review your stay in Pelagos in late November.
Please be assured we will look at the listing and update accordingly; we are apologies for any inconvenience caused.
Regarding the electricity; due to Storm Arwen, this caused many properties to have an outage, unfortunately making this out of our control. Although the adverse weather brought some wonderful 'storm watching' opportunities, it can impact us in a more inconvenient way, as much of the country found. Once again, we are sorry that this caused issues for your arrival.
Our check in and check out times are reviewed regularly and we listen to all parties involved; guests and housekeepers, so please be assured that we will take your points on board.
We hope to be able to invite you back in the near future. Kind Regards, Owner Relations, Carbis Bay Holidays. Property Owner