“The flat was lovely, very modern, beautifully decorated, well equipped and handy for Porthminster beach.”
We did struggle to find the cutlery drawer and the explanation was on the last page of the guide, so I think a sign in the kitchen or on the drawers would help. I have tiny minor niggles and we did ring the office but gave up on hold on Saturday 27th. My husband rang in the week but the office would not take a report from him! A canvas print ( one of a group of 4) had fallen off the wall and an attempt to stick it up with duct tape had been made. The coat hooks nearest the front door came off the wall, my husband replaced it and then we didn't hang anything on it all week. The toilet seat is shifting sideways when sat on and the shower drain comes off too easily with a bent screw underneath preventing it being fixed back in place. I also think the blinds are inadequate for bedrooms, letting far too much light through and not feeling very private considering the windows are on to a public courtyard. I would recommend blackout level curtains which guests could choose not to use if they like sleeping in the light. I am only raising these points as the flat is nearly perfect.
Thank you very much for taking the time to leave your valued Feedback comment following your recent holiday at Dream Achieved and we are so pleased that you thought the flat was lovely. We are so sorry to hear you had a problem locating the cutlery drawer, to prevent future guests experiencing the same issue we have updated the guest literature in the property and popped a sign in the kitchen directing guests to the drawer. Thank you also for bringing the maintenance requirements to our attention, these have now been attended to by our Property Management Team. The owner of the property is aware of your recommendation with regards to the window coverings and I am pleased to advise this is something they are considering for the future. We look forward to the opportunity to welcome you back again in the future. Best wishes, The Carbis Bay Holidays Team.
Property Owner
