“Overall we had a lovely stay at this property and there were many wonderful features.”
The space, the storage, parking, hot tub, all contributed to our ability to relax and enjoy ourselves. We slept well, and the beds were as described, zip-link, so that wasn’t the shock to us as it seemed to be for others. Bathrooms and towels were lovely and there was plenty of hot water and good water pressure in the shower. The kitchen was well equipped and can’t be improved, the fridge freezer was excellent.
However, there are some negatives and whilst we don’t want to overly ...
The space, the storage, parking, hot tub, all contributed to our ability to relax and enjoy ourselves. We slept well, and the beds were as described, zip-link, so that wasn’t the shock to us as it seemed to be for others. Bathrooms and towels were lovely and there was plenty of hot water and good water pressure in the shower. The kitchen was well equipped and can’t be improved, the fridge freezer was excellent.
However, there are some negatives and whilst we don’t want to overly criticise, some comments are necessary. Our first impression was spoiled as we walked into the garden to be met with overgrown “grass” which was just a collection of long weeds. It looked so scruffy and we were disappointed. No one came during our stay to cut this, so I’m not sure what the arrangements are. It shouldn’t be something that a guest should have to feed back - grass grows, so you need a regular gardener. Indoors the property looked great at first glance and on the surface but the place is starting to look scruffy and not well cared for. I doubt the king size bed downstairs has been moved in months to be cleaned under, as it was dreadful. We always check whether anything has rolled under the bed before we leave and were horrified by the debris and thick dust that had clearly built up over time. The bed is on a hard floor so is easily movable.
We booked a couple of months before the date of travel and therefore the price we paid was lower than usual, so we still feel that we had fair value for money when we take into account the cost of running the hot tub etc. However, looking ahead at the normal weekly cost, it can’t be justified for us, as this property needs some attention if it is to compete with other similar sized properties with the same facilities that we have also stayed in.
Thank you for taking the time to give us feedback. We shall look into the points you have raised for future improvements. Kind Regards, Carbis Bay Holidays Team.
Property Owner
