“We had a lovely October stay at the Sanctuary, so thank you.”
This holiday was changed twice due to covid so this was third time lucky!
Some feedback...
The ensuite shower plug was completely blocked on arrival, which was sorted that same day, which was excellent.
The main door handle/lock needs some attention, and the lower lock doesn't work at all. In fact, on arrival the door was completely unlocked.
The batteries in the remote control were almost dead. We just scraped through but the next guests will struggle.
The dining table was very small for 4 people. Perhaps if the sofa was smaller, or took up less space you could fit in a slightly larger dining table.
Finally, we aren't dog owners, but there was a very distinct smell of dog when we arrived. We managed to air it, and removed the dog bed from the sitting area/along with some air freshener which helped.
These are only small points. We had a lovely stay at the Sanctuary.
Dear Mrs Willott,
We appreciate you taking the time to submit your feedback.
Please be assured we will pass your feedback on to the housekeeper and we apologise for the points you identified.
We hope to welcome you back in the near future.
Kind Regards,
Owner Relations, Carbis Bay Holidays
Property Owner