“The apartment was well furnished and well equipped with top quality items and brands.”
The bed was comfy with a topper but we noted that only one pillow each side had a protector and there was no mattress protector over the topper. Lovely large towels with an extra bath towel each. No bathrobes which were in a photograph of the property we recall. Unfortunately the double reclining sofa ceased operation in the reclined position necessitating a call to the maintenance line. During the call we mentioned that the Tassemo coffee machine wouldn’t work as it needed descaling (we ...
The bed was comfy with a topper but we noted that only one pillow each side had a protector and there was no mattress protector over the topper. Lovely large towels with an extra bath towel each. No bathrobes which were in a photograph of the property we recall. Unfortunately the double reclining sofa ceased operation in the reclined position necessitating a call to the maintenance line. During the call we mentioned that the Tassemo coffee machine wouldn’t work as it needed descaling (we ascertained this from the instruction book but didn’t want to do this ourselves). Fab large terrace with ample patio furniture but unfortunately it didn’t look like the terrace had been cleaned. The property is set on a busy road with buses, coaches etc accelerating to get up the hill. Not overly peaceful to sit out during the day really. The view is a little limited by the trees/shrubs opposite. The owner has thought of everything with sun loungers provided but the terrace doesn’t get the sun in the afternoon which was probably when we would have used them. When we were sat early morning on the terrace a resident in the apartment above must have washed their terrace as water poured down just behind my wife. Another resident from above was witnessed shaking sand from their beach bag over the terrace - not great. The apartment is very well situated with a 10 minute walk into town. Less able should note that this is up a prolonged incline back. As keen gym goers access to the gym and swimming pool/hot tub really was a bonus. Overall a lovely stay in a great property with just a few niggles.
Thank you very much for taking the time to leave feedback after your recent stay at The View. We are so pleased to hear how comfy and high quality you found the bed and accompanying towels. We do apologise that there were no bathrobes provided for your stay. Should you have contacted the office to report this, we would have gladly arranged for these to be provided. We thank you for bringing the coffee machine and sofa points to our attention. We are pleased to confirm that they are in the process of being fixed as a matter of urgency. The owners have been in speaking with the neighbouring residents to ensure these instances do not occur again, and we would like to pass on our apologies. The close to centre proximity of the property as well as the additional amenities such as the spa facilities are a bonus and we are so glad that you managed to utilise them during your stay, We do hope to have the opportunity to welcome you back to The View in the near future. Kindest regards, The Team at Carbis Bay Holidays.
Property Owner