“Having stayed in Compass Point Apartments on a number of previous occasions, having the number of a house keeper has always been good.”
It would appear you have stopped this. Upon arrival the instructions we had been sent were incorrect. It then took approx 30 mins to speak with someone (additional manning of phones during change over days would be good) and a further delay in resolving mix up, on your behalf, as to where key entry could be obtained. After a long and arduous journey, this was most unwelcome and took too long to resolve. Lack of house keeper feels like a step backwards. Disappointing start.
Dear Julie,
Thank you for taking the time to submit your feedback.
We felt to keep everyone safe during the pandemic, it was necessary to stop the Meet & Greet service, our guest and housekeepers safety is paramount, but I'd like to reassure you we are all still the same team in the local office, supported by a large team of housekeepers as always. We are all adapting to the new normal in regards to the restrictions and we wish to keep everyone as safe as possible.
In regards to your key collection; apologise that you experienced complications. Please be assured we are in the local office in Carbis Bay, and we are supported by our team in Customer Relations. When you are a guest in situ, your call is put through to us in the local office, in busy times, the calls may be diverted to our Customer Relations team which can assist also.
We do apologise for the inconvenience and we always endeavor to resolve issues as soon as we can so they don't have an impact on your stay.
Sincerely hope you enjoyed the rest of your holiday.
Carbis Bay Holidays Team
Property Owner