“The apartment itself is lovely, the fittings in the kitchen and bathrooms good quality.”
The bedding is lovely and soft too however I found the bed to be too hard for me, however appreciate some people would be ok with it. The under floor heating is just lovely.
Cleanliness isn’t as it should be, the apartment needs a deep clean. A previous customer has written ‘clean me’ on a lamp shade. The window sills and areas to the edges of the floor all need cleaning, as do the windows, inside and out: they were covered in gull poo which I cleaned as it was ruining the amazing view (appreciate this is something that happens a lot due to the nature of the source).
The kitchen tap was dripping quite badly and Sykes were very good at getting this fixed. Sykes were very responsive with any issues when contacted.
Checkout time is ridiculously early. I noted that another customer had commented on this in their review and was advised it was being reviewed however when I questioned it before going I was told it wasn’t going to change. With a check in of 4 and check out of 9 it does reduce the amount of time you get to enjoy the place. Also begs the question what is done between 9 and 4.
Overall I loved the apartment, the windows and views and the location, it’s a nice walk to town and back.
Thank you very much for your feedback. We are so sorry to hear that some areas were not up to our usual standard for you, all of your feedback has been taken on board and reported to the necessary departments to ensure these things do not occur again. In regards to the windows, the management company of the building arrange for a window cleaner to attend very regularly but unfortunately, as you said yourself, it happens an awful lot, especially with the location it is in. We are so glad that our local team at Carbis Bay Holidays were able to assist when contacted! We are sorry that you had been told that our arrival and departure times weren’t going to change, we are not sure where this would have come from. We are changing our check out time, which is due to come into play at the end of April. Again, thank you and we hope to welcome you back in the near future.
Kind Regards,
The Carbis Bay Holidays Team
Property Owner
