“There were one or two minor issues that did not affect our stay or deter us from future stays, for example the bedroom door latches were not working properly and they continued to slam loudly and an under cupboard lamp was not working.”
Minor matters, but I feel it would be helpful to report. The most significant issue which caused me some distress, was the Internet provision. A very old Apple router which was at best slow and on the Tuesday of our stay, we had no Internet provision at all for much of the day. I do need the Internet while on holiday because of my charity work and the need to use Zoom efficiently, to that end. If this could be sorted then I would like to book a further holiday at Mid Air next year.
Thank you for taking the time to leave feedback and comments following your stay at Mid Air. We are saddened to hear that you have had difficulties with the internet and have come across two other minor maintenance issues. We have now been informed that the internet problem was an Openreach issue which has affected the whole of The Sands apartment complex and neighbouring properties and has been fixed the day after it occurred. With regards to the router, I have been advised by the housekeeper that this transfers 40 MB of data, which is average to fast speed. We have reported the door latches and the under cupboard lamp to our Property Management Team who will look into resolving these issues going forward. We want to apologise for any inconvenience caused. We also want to let you know that we are always available to help under the number 01736 630015, option 2 and would do our best to resolve any issues encountered during your say as soon as possible, when approached. We are very pleased to hear that your stay has not been affected by this too much and therefore hope you still had a lovely holiday time. We hope to get the opportunity to welcome you back in the future! With Kind Regards, The Carbis Bay Holidays Team
Property Owner
