“Unfortunately we had issues with the hot water which meant we were several days without being able to bath or shower.”
Particularly frustrating when arriving after a 7 hour journey. We also then nearly missed a dinner reservation for my birthday whilst waiting for an engineer to attend. It took half the week for the issue to be fixed.
The apartment was clean although the loo in the first bedroom really needs replacing. The decking area and patio doors looked like they had not been cleaned in some time.
Overall the stay was OK but the apartment looks very high end in the photos and does not live up to this expectation so I think that overall we were disappointed especially with the water issue.
The engineer believed we were the first to stay in a few months so I would recommend a more thorough clean and check in this case in future.
Thank you very much for your feedback, we are so sorry that you experienced issues with the hot water during your stay. Looking through our records, our Property Management team did respond on the day you reported the issue, the 18th March, and contacted three engineers to endeavour to get a trade to you as soon as possible. The engineer attended at 5:30pm on the 18th March and collected keys from the key safe at the property. We understand that you saw the engineer as on his visit, the engineer did not find any issues and we agreed to contact you on Monday to check if you had experienced any further problems. Following our call on Monday 21st March, you explained that the water had been intermittent at which point we spoke to the engineer and ask him to re-attend to assess the situation. The engineer collected keys from our office on the 21st March and fitted a new part to the boiler which has resolved the issue.
We will visit the apartment to inspect the toilet in the first bedroom and well as the decking area and patio doors. Unfortunately, due to the very bad weather we have had recently, this may have made cleaning the items trickier than usual. We can confirm that there have been bookings each week since the 10th February and the housekeeper would visit the property on each arrival and departure; therefore we will also schedule in cleaning checks to ensure the standard is kept to the high expectations that our guests expect. We look forward to welcoming you to the area in the near future, Kind Regards The Carbis Bay Holidays Team
Property Owner