“On the day of check in I received a call about 2pm saying they were expecting a plumber to the property as there was a number if issues that needed to be dealt with.”
I said we were 3 hours away so that would not be a problem.He said there was a problem with the radiator. The sink and the shower.
When we arrived at the property there were 2 dirty bags of linen at the front door making it very difficult to drop off our luggage with it all in the way.
On Thursday the housekeep called to ask if the linen was left and could she call to collect it.so this was in our way for whole time we were there.
This really was not a good 1st impression.
The radiator in the ...
I said we were 3 hours away so that would not be a problem.He said there was a problem with the radiator. The sink and the shower.
When we arrived at the property there were 2 dirty bags of linen at the front door making it very difficult to drop off our luggage with it all in the way.
On Thursday the housekeep called to ask if the linen was left and could she call to collect it.so this was in our way for whole time we were there.
This really was not a good 1st impression.
The radiator in the top floor bathroom was absolutely pouring with water when we went upstairs, we had to hand tighten it to stop the flow and leave a bowl under it for the rest of the week.The shower in the same bathroom switched off half way through and would not come back on again. The issues with the water in the top bathroom caused water to to come through the ceiling in the twin bedroom.
The shower in in the middle front bedroom leaks from the corner.
The radiator at the front door does not work and it is very cold in living room.
And the sink in the kitchen sprays out causing you to get soaked every time you use it.
I reported these problems and the fact plumber had not been to sykes in Saturday morning. Louis assured me he would get this sorted and someone would be out..
He rang me later that day to ask if anyone had been out which they hadn't.
I then insultingly received a email on Wednesday asking me if my case had been sorted and to rate my experience.
Noting had been done and the issues are still very much a problem. which is a shame because the property is lovely but it really does need these issues sorting before you start to charge 3 times as much in the summer months..I had read a few reviews previously stating some of the issues which means they have not been addressed which is not very good to say how much we spent to come for a weeks holiday. I await your reply
Thank you for your Feedback and we are very pleased that you describe Marchbourne as a lovely property. We are however extremely sorry to hear of the issues you experienced with the plumbing during your stay, we are pleased to advise that these have been attended to and that all radiators, towel rails and the shower at the property are in full working order and a replacement nozzle has been fitted to the kitchen tap. May we also apologise that the linen bags were left by the Housekeeping Team, for future reference, if you had contacted our local office on 01736 630015 one of our team would have popped out to remove these. We do hope to have the opportunity to welcome you back to St Ives in the future. Best wishes, The Carbis Bay Holidays Team.
Property Owner