“The property was a complete letdown if we are being honest, we have stayed in several places throughout Cornwall over the years and this has been our most disappointing stay.”
The pictures do not highlight all the problems and faults with the building and the accommodation, many things are broken and most large items are very old and tired.
Some examples below:
1. The sofas have had it, they are sunken so much it was almost comical, they leather is old, tired and uncomfortable.
2. The fridge has had it, food started to smell if left in the fridge a few days, either the seal has gone or it hasn't been replaced since the kitchen was fitted.
3. The TV in the front room is old and slow when using smart functions.
4. the main bed upstairs is broken, if your partner moves, the whole bed moves.
5. the TV in the bedroom doesn't work, wont connect to the internet etc.
6. Hotwater, unlike most modern rentals, this doesn't have a combi boiler, so if you have a shower or a bath, you have to wait for more water so other guests can use it.
7. both bathrooms have failed LED's, that flash on and off while your in there.
8. the balcony furniture would have been nice when it was bought back in 1995, its had its time now.
9. kitchen doors have failed and either don't soft close or stay open when they should.
10. the place was dirty when we arrived, sand on all the sofa's and stools, dog hair everywhere, the dog beds left out stunk so was put away out of site.
11. pans are old and damaged, utensils are cheap or broken.
12. you cannot close the front door without it slamming as it needs fixing.
Basically, I could go on and on, the place needs some money investing into it to bring it up to date, to fix everything that is broken and to make it worth what is being charged. there are so many other places to stay in St.Ives and Carbis Bay that are far nicer, don't be fooled by the pictures, this place needs sorting out by the new owners before advertising it as a luxury place to stay. It felt more like a tired, old, low-budget hotel.
Thank you for your feedback, we are very sorry to hear of the issues you encountered during your stay, we can confirm we are working through each point to ensure they are rectified. We hope that despite these issues you had a lovely holiday. We do hope we have the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team.
Property Owner
