“Positives: An immaculate property well-placed location wise.”
The property was very clean on arrival and check in was easy through communication with sykes holidays. Sea views from upper floors, especially the top floor. Really lovely. Parking space right next to the property makes life easy. Beds were comfy and plenty of towels for each person which we appreciated. Safety lights in corridors helpful for children or elderly people in the night. The kitchen overall was very well stocked with high quality items including pans, glasses etc. The shower didn't drain but we contacted sykes and it was fixed the same day. We cannot complain at the speed they came. They also brought the high chair. Points to consider: The property was down as having a high chair but when we arrived it wasn't there. We arrived too late to do anything on the Saturday as offices were closing and had to wait until Monday when the offices opened. If you desperately need something, perhaps worth calling in advance to check it'll be there. Pleased with how it was manages. The parking space is right next to a busy roundabout. You just have to be really careful and would recommend reversing in. The kitchen and house are lacking some essentials that we felt are important. Might seem small, but there is no peeler or scissors. We were left with no bin bags nor did we have hand soap in the upstairs bathrooms. There were anti bac wipes but no kitchen cleaner. Finally no clothes airer. It rained for most of the week so we couldn't dry clothes easily. When it was sunny, we tried to use the line outside but that was also broken. As I say, small things that didn't limit our enjoyment but just perhaps need a quick look at.
Thank you very much for taking the time to leave constructive feedback after your stay at Nova Cottage. We are so pleased to hear you found the property clean and enjoyed all the property had to offer. In regard to the shower, we are proud to offer a quick response time to ensure any issues are resolved. A highchair and cot are available for use during your stay, however, it is important that this is requested between booking your stay and arriving at the property. This allows the Housekeeper to ensure this is placed ready in the property for your arrival. On this occasion, we can see that this was not requested, however we were pleased to provide this on request after your arrival. The owner has confirmed that inventory items have been placed in the property in response to this feedback for future use from guests. Once again, we would like to take the time to thank you for leaving feedback after your stay, and we look forward to welcoming you back in the near future. Kind Regards, The Carbis Bay Holidays Team.
Property Owner
